You experience either of these problems when using your Xbox 360 console:
- Your screen remains blank or black when you start your console.
- The circle of lights surrounding the console’s power button flashes red.
Often, this means the cable between the console and the TV or monitor is not connected correctly or is faulty. However, video settings or a hardware problem may also be to blame. See the troubleshooting information below for help.
If your screen sometimes displays Xbox 360 imagery but also freezes or fails, see .
Solution 1: Restart your console
A simple restart can sometimes solve problems. To ensure a complete restart, hold the console power button down for 10 seconds to turn off the console. Then, turn it back on.
Solution 2: Check your cable
Try the following steps to check for cable problems. Restart the console after each.
Note If you’re trying to view in high definition, .
- Make sure the A/V or HDMI cable is firmly plugged in to the correct ports on your console and your TV or monitor.
- If there’s a switch on the cable itself with markings such as “TV/HDTV,” make sure the setting is correct for your TV (standard or HD) setup.
- If you’re using an HDMI cable, try a different HDMI port on your TV or monitor.
- If you’re using a setup with additional components, try using a direct console-to-TV HDMI cable connection when troubleshooting.
- If possible, try a different cable. For cable options, see .
Solution 3: Reset your console display settings
To reset your display settings, follow these steps:
- Make sure there’s no disc in the disc tray.
- Turn off the console.
- Turn on the console.
Note If you’re using an Xbox 360 Wireless Controller, make sure only one wireless controller is connected to the console, and then turn off and restart the console by using the Guide button on that controller.
- As the console starts, press and hold Y while pulling the right trigger on the controller. The display settings are reset to the default settings, and then the console automatically restarts.
Xbox 360 E or Xbox 360 S console: To reset display setting on these console models, you can also just turn off the console and then hold the power button on the front of the console down for about 10 seconds. (The lights will flash several times.)
Solution 4: Check your TV setup
Basics to check:
- Make sure that your TV is turned on.
- Make sure the correct input is selected on your TV.
- Remove any devices, such as a receiver, that are connected between the console and the TV.
- If your TV has an eco/energy saving mode, turn that feature off in your TV’s video settings.
To make sure your TV’s settings don’t conflict with Xbox, see the “Check your TV settings” section of .
Solution 5: Try a lower screen resolution
If you’re having problems with HDTV viewing, try a lower screen resolution setting. To access these settings:
- Press the Guide button on your controller, go to Settings, and select System Settings.
- Select Console Settings.
- Select Display.
- Select HDTV Settings.
Solution 6: Try a different TV
To help determine whether there’s a problem with the console, try using your console with a different TV or monitor if possible.
If video works (only) with the other TV:
- Contact the manufacturer of the (original) TV to check if a “firmware” update is available for the TV.
- Contact the manufacturer of the (original) TV for configuration help.
If you’ve exhausted the solutions above and your video issue is not resolved, check “Related Issues,” below. No luck? Your console likely needs repair. See .
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